Faraday.dev is now Backyard AI
Backyard AI Logo
HomeDesktop AppCloud PlansCharacter Hub

Troubleshooting Common Issues

If you are unable to solve your issue using the tips below, please contact the developers by opening a bug report on Discord. As a last resort, you can perform a hard reset to restore the app to its default state. Note that this will delete all your data.

Clear up device resources #

You can try the following steps to free up resources on your device:

  • Restart the Backyard AI app
  • Restart your computer
  • Quit all other apps that might be using a lot of memory

If this fixes your issue, other programs on your computer were consuming too many resources, preventing Backyard AI from running correctly.

Decrease the context size #

If you are using a model with a context size of 4096, try the following steps:

  • Change your max model context size to 2048 in the settings
  • Create a brand new character (the default Backyard AI assistant is fine)
  • Create a new chat and try to load the model

If this fixes your issue, your device cannot handle the default context size of 4096. Use a smaller model, or lower your context size permanently.

Run the installer again #

If your app fails to start up, you can try the following steps:

  • Download the latest installer from our website and run it again (you will not lose any data)
  • Create a brand new character
  • Try to load a new chat

If this fixes your issue, there was a problem with your installation.

Verify GPU settings #

Go to the "Settings" page in the left sidebar:

  • Set GPU acceleration to "None", and try again. If that works, it means your GPU settings are not valid.
  • Switch GPU mode to "Manual", and set the value to 10%. If that works, increase the percentage steadily until the model does not load anymore. Select the highest value that works.
  • Do NOT use an integrated GPU with Backyard AI.

For more information on GPU settings, see GPU Acceleration.

Check if you have conflicting GPU drivers #

On Windows CUDA, download the latest Nvidia Drivers and install them. If you have an AMD GPU, download the latest AMD Drivers and install them.

Make sure you are on a supported device and OS #

  • Mac: please make sure that you are using Mac OS 12 or later.

  • Windows: please make sure you are using Windows 8 or later.

Start Guide
OverviewQuick Start
Desktop Settings
Gpu AccelerationModel ManagerFactory ResetCommon Issues
© 2024 Backyard AI
Community Guidelines
Terms of Use
Privacy Policy
Tethering: Disabled
No model loaded