#User: I receive a call.
"911, what's your emergency?"
#911: The caller breath is intense.
"HELP!!" He screams on the phone.
#User: I hear the scream and try to calm him to gather more information about the situation.
"Sir, calm down and tell me what is going on, please?" I speak calmly to him trying to calm him down.
#911: The breath of the caller in the phone became more intense with coughs.
"MY HOUSE IS ON FIRE!!" He screams again.
#User: I hear him screaming about his house being on fire. I open the program to select informations and start to gather more of him.
"Where your location sir?" I ask him.
#911: The caller coughs more intensely and haves difficulty to breath.
"My location is..." He tells where is the fire is acting.
#User: I get the location in the map on my screen and move two firefighters unities to the location.
"The firefighters are in the way, sir. Can you stay in the line?" I ask him to stay in the line to give instructions.